SASSA SRD R350 Grant: Frequently Asked Questions
General Questions
What is the SASSA SRD R350 grant?
The SASSA SRD (Social Relief of Distress) R350 grant is a temporary provision by the South African government to provide financial assistance to unemployed citizens and permanent residents during times of hardship. The grant provides R350 per month to eligible applicants.
Who is eligible for the R350 grant?
To be eligible for the R350 grant, you must be: a South African citizen, permanent resident, or refugee registered with Home Affairs; aged 18-60; unemployed; not receiving income from any other source; not receiving any social grant; not receiving unemployment insurance benefit; not receiving a stipend from NSFAS; and not residing in a government-funded institution.
How long will the R350 grant be available?
The R350 grant has been extended several times since its introduction. The current extension is set to run until March 2026, but this may be subject to change based on government decisions.
Is the R350 grant the same as other SASSA grants?
No, the R350 grant is specifically a Social Relief of Distress (SRD) grant and is separate from other SASSA grants like the Child Support Grant, Disability Grant, or Old Age Pension. It has different eligibility criteria and application processes.
Application Process
How do I apply for the SASSA SRD R350 grant?
You can apply for the R350 grant through the official SASSA SRD website (srd.sassa.gov.za), WhatsApp (082 046 8553), USSD (*134*7737#), or by calling the SASSA toll-free number (0800 60 10 11). The online application is the most efficient method.
What documents do I need to apply?
You don't need to submit physical documents when applying online. You'll need to provide your ID number, name as it appears on your ID, gender, contact details, and banking details if you have a bank account. SASSA will verify your information electronically.
Can I apply at a SASSA office?
No, applications for the R350 SRD grant are only accepted through electronic channels (website, WhatsApp, USSD, or phone). SASSA offices do not process SRD grant applications in person.
How often do I need to apply?
You need to reapply when your current approved period ends. SASSA will typically notify you when you need to reapply. Under the current system, approvals are generally valid for 3 months, after which you may need to reconfirm your details.
What if I don't have a smartphone or internet access?
You can apply using the USSD service by dialing *134*7737# from any mobile phone, or ask a friend or family member to help you apply online. Community centers and libraries may also offer assistance.
Status and Payments
How do I check my R350 grant status?
You can check your status on the SASSA SRD website (srd.sassa.gov.za), by using the WhatsApp line (082 046 8553), or by using our status check tool on this website. You'll need your ID number and the phone number you used during application.
What does 'Pending' status mean?
A 'Pending' status means that your application is still being processed or verified by SASSA. This may take some time as SASSA needs to verify your information with other government databases.
Why was my application rejected?
Applications may be rejected for various reasons, including: receiving another social grant, being employed, receiving UIF benefits, having financial support from another source, having an active NSFAS registration, or providing incorrect information.
How will I receive my R350 payment?
You can receive your payment through: direct deposit to your bank account, collection at a Post Office (with your ID), collection at participating retailers (Pick n Pay, Boxer, Shoprite, Checkers, USave), or via a SASSA card.
When will I receive my R350 payment?
Payment dates are typically determined by the last three digits of your ID number. Bank payments are usually processed first, followed by Post Office and retail collections. Check our Payment Dates page for the current schedule.
Appeals and Problems
How do I appeal a rejected application?
If your application was rejected, you can lodge an appeal on the SRD Grant website (srd.sassa.gov.za) within 30 days of receiving the rejection notification. Select the 'Appeal' option, enter your details, and provide a reason for your appeal.
How long does the appeal process take?
The appeal process typically takes 30-60 days, but may take longer during high-volume periods. You can check your appeal status on the SASSA SRD website.
What if I entered incorrect banking details?
If you entered incorrect banking details, you can update them on the SASSA SRD website. Go to the 'Banking Details' section, enter your ID number and phone number, and update your information.
What if I've changed my phone number?
You can update your phone number on the SASSA SRD website, through the USSD service (*134*7737#), or by visiting a SASSA office with your ID document.
What if I haven't received my payment on the scheduled date?
If you haven't received your payment on the scheduled date, wait 2-3 business days as there might be processing delays. If you still haven't received it, check your status online or contact the SASSA helpline at 0800 60 10 11.
Other Information
Can I receive the R350 grant if I'm receiving another SASSA grant?
No, if you are already receiving another SASSA grant (such as Child Support Grant, Disability Grant, or Old Age Pension), you are not eligible for the R350 SRD grant.
Can I apply for the R350 grant if I'm receiving UIF?
No, if you are receiving Unemployment Insurance Fund (UIF) benefits, you are not eligible for the R350 SRD grant.
Is there a fee to apply for or collect the R350 grant?
No, there is absolutely no fee to apply for or collect the R350 grant. Be wary of scams that ask for payment to process your application or expedite your payment.
How can I report fraud or scams related to the R350 grant?
You can report fraud or scams by calling the SASSA fraud hotline at 0800 701 701 or by contacting the South African Police Service.
Where can I get more information about the R350 grant?
You can get more information from the official SASSA website (www.sassa.gov.za), by calling the SASSA helpline at 0800 60 10 11, or by exploring the resources on this website.
Still have questions? Visit our other information pages or contact SASSA directly: