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How to Collect Your SASSA SRD R350 Grant
Once your SASSA SRD R350 grant application has been approved, you can collect your payment through various methods. This comprehensive guide provides detailed information on how and where to collect your grant payment, what documents you need, and important tips to ensure a smooth collection process.
Before Collecting Your Grant:
- Check that your application status is "Approved" on the official SASSA SRD website
- Verify that a payment has been allocated for the current month
- Ensure you have your South African ID document with you
- Check if you've received an SMS notification about your payment
- Confirm the operating hours of your chosen collection point
Grant Collection Methods
1. Bank Account Payment
If you provided banking details, your R350 grant will be deposited directly into your bank account. This is the fastest and most convenient method.
What you need: An active bank account in your name. No need to collect in person.
Processing time: 2-3 business days after approval.
2. Post Office Collection
You can collect your R350 grant at any South African Post Office branch. This is one of the most common collection methods.
What you need: Your South African ID document (green barcoded ID, smart ID card, or valid temporary ID).
Collection schedule: Based on the last 3 digits of your ID number. Check the schedule below.
Note: Some Post Office branches may have limited capacity. Consider using alternative collection methods during peak periods.
3. Retail Merchant Collection
Collect your R350 grant at participating retailers including Pick n Pay, Boxer, Shoprite, Checkers, and USave. This option often has shorter queues than Post Offices.
What you need: Your South African ID document and mobile phone (to receive OTP).
Process: Present your ID, receive an OTP on your registered phone number, provide the OTP to the cashier, and receive your payment.
4. SASSA Card
If you have a SASSA card, your R350 grant will be loaded onto your card automatically each month.
What you need: Your SASSA card and PIN. You can withdraw at ATMs or make purchases at stores.
Benefits: Avoid queues, withdraw only what you need, and use the card for purchases without fees.
Post Office Collection Schedule
To manage crowds and ensure social distancing, SASSA uses the last 3 digits of your ID number to determine which days you can collect your grant at the Post Office:
| Day of the Month | Last 3 Digits of ID Number |
|---|---|
| 1st - 2nd | 080 - 089 |
| 3rd - 4th | 090 - 099 |
| 5th - 6th | 000 - 009 |
| 7th - 8th | 010 - 019 |
| 9th - 10th | 020 - 029 |
| 11th - 12th | 030 - 039 |
| 13th - 14th | 040 - 049 |
| 15th - 16th | 050 - 059 |
| 17th - 18th | 060 - 069 |
| 19th - 20th | 070 - 079 |
Important Note:
If you miss your designated collection day, you can still collect your grant on any day after your scheduled date until the end of the month. However, it's recommended to collect on your designated day to avoid long queues.
Collection Points Across South Africa
SASSA has established numerous collection points across South Africa to ensure accessibility for all grant recipients:
Post Offices
Most South African Post Office branches serve as collection points. Check with your local branch for their operating hours and capacity limitations.
Retail Stores
Pick n Pay, Boxer, Shoprite, Checkers, and USave stores across the country offer grant collection services. Collection is available during normal store operating hours.
ATMs
If you have a SASSA card, you can withdraw your grant from any ATM. Be aware of ATM withdrawal fees which may apply.
Mobile Pay Points
In some rural areas, SASSA operates mobile pay points that visit communities on scheduled days. Check with your local SASSA office for the schedule.
Required Documents for Collection
To collect your SASSA SRD R350 grant, you must present the following documents:
- Primary document: South African ID document (green barcoded ID book, smart ID card, or valid temporary ID certificate)
- For retail collection: Mobile phone registered with SASSA to receive the OTP
- For SASSA card users: Your SASSA card and PIN
- For bank account recipients: No documents needed as payment is made directly to your account
Important Warning:
Never share your ID document, SASSA card, or PIN with anyone else. SASSA officials will never ask for your PIN or to hold your card. Only the approved beneficiary can collect the R350 SRD grant.
Tips for Collecting Your Grant
Arrive early
Collection points, especially Post Offices, can get crowded. Arriving early helps avoid long queues.
Check your status first
Before traveling to a collection point, verify your payment status online to ensure your payment is ready.
Bring water and sun protection
Be prepared for potential waiting times, especially in hot weather.
Consider alternative collection methods
If Post Offices are crowded, try retail stores or consider opening a bank account for direct deposits.
Follow COVID-19 protocols
Wear a mask if required, maintain social distancing, and follow all health guidelines at collection points.
Keep your phone charged
For retail collection, ensure your phone is charged to receive the OTP message.
Troubleshooting Common Collection Issues
Payment not showing at collection point
Verify your application status online first. If it shows as 'Approved' with payment allocated but you can't collect, contact the SASSA helpline at 0800 60 10 11.
Not receiving OTP for retail collection
Ensure your phone number is correctly registered with SASSA. If you've changed your number, update it through the SASSA SRD website or visit a SASSA office.
Long queues at Post Office
Consider collecting at retail stores instead, or try visiting the Post Office later in the month when it's typically less busy.
SASSA card not working
Visit your nearest SASSA office to report the issue and potentially get a replacement card. Never share your PIN with anyone offering to help.
What Happens to Uncollected Grants?
If you don't collect your R350 grant within the specified timeframe:
- Uncollected funds may be returned to SASSA at the end of the month
- In some cases, uncollected payments may be added to your next month's payment
- After three consecutive uncollected payments, SASSA may review your grant status
- If you're unable to collect due to valid reasons, contact SASSA to explain your situation
Frequently Asked Questions
What happens if I miss my collection day at the Post Office?
If you miss your designated collection day, you can still collect your grant on any day after your scheduled date until the end of the month. However, collection points may be busier on non-designated days.
How long do I have to collect my R350 grant?
You have until the end of the month to collect your grant. Uncollected funds may be returned to SASSA or, in some cases, added to your next month's payment.
Can someone else collect my grant on my behalf?
No, only the approved beneficiary can collect the R350 SRD grant. You must present your own ID document. This is a strict rule to prevent fraud.
What if my payment doesn't appear at the collection point?
If your payment doesn't appear, verify your application status online first. If it shows as 'Approved' with payment allocated, contact the SASSA helpline at 0800 60 10 11 for assistance.
Do I need to pay any fee to collect my grant?
No, there is no fee to collect your SASSA grant at Post Offices or retail stores. Be wary of anyone asking for payment to help you collect your grant. For ATM withdrawals using a SASSA card, standard bank fees may apply.
How will I know when my payment is ready for collection?
SASSA typically sends SMS notifications to inform beneficiaries when their payments are ready. You can also check your status on the SASSA SRD website or through the SASSA SRD WhatsApp line.
Can I collect my grant at any Post Office?
Yes, you can collect your R350 SRD grant at any South African Post Office branch that offers SASSA services. You are not restricted to a specific branch.
What retail stores can I collect my grant from?
You can collect your grant from participating retailers including Pick n Pay, Boxer, Shoprite, Checkers, and USave stores across South Africa.
Is there a way to avoid the queues when collecting my grant?
The best way to avoid queues is to have your grant paid directly into a bank account. Alternatively, collecting at retail stores often involves shorter waiting times than Post Offices.
What should I do if I've changed my phone number and can't receive the OTP?
You need to update your contact details on the SASSA SRD website or visit your nearest SASSA office to update your information. After updating, you should be able to receive OTPs on your new number.