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Change Mobile Number

Update the phone number on your R350 grant application

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Change Your Mobile Number for SASSA SRD R350

If you need to update the mobile number associated with your SASSA SRD R350 grant application, follow the steps below. Keeping your contact information up to date ensures you receive important notifications about your application and payments.

Why You Might Need to Change Your Number:

  • You've changed your mobile service provider
  • You've lost access to your previous phone number
  • Your contact details have changed
  • You entered an incorrect number during application

How to Change Your Mobile Number

  1. 1
    Visit the official SASSA SRD website at https://srd.sassa.gov.za
  2. 2
    Click on the 'Change Contact Details' or 'Update Information' option
  3. 3
    Enter your ID number and current mobile number
  4. 4
    Select the option to update your mobile number
  5. 5
    Enter your new mobile number and confirm it
  6. 6
    Submit the form and note your reference number

Alternative Methods to Change Your Number

USSD Service

Dial *134*7737# from your new phone number and follow the prompts to update your details.

WhatsApp

Send a message to 082 046 8553 from your new number with your ID number and request to update your contact details.

SASSA Office Visit

Visit your nearest SASSA office with your ID document and proof of your new phone number.

Call Center

Call the SASSA toll-free number at 0800 60 10 11 to request assistance with updating your mobile number.

After Changing Your Number

After successfully updating your mobile number:

  • Wait 24-48 hours for the system to update your information
  • Check your application status using your new mobile number
  • Keep your new number active to receive notifications
  • Update your number with other government services if necessary
Check Application StatusAppeal Process

Frequently Asked Questions

How long does it take for my new number to be updated in the system?

It typically takes 24-48 hours for your new mobile number to be updated in the SASSA system.

Will changing my number affect my application status?

No, changing your mobile number will not affect your application status or eligibility for the R350 grant.

What if I no longer have access to my old number?

You can still update your details by visiting a SASSA office with your ID document or by calling the SASSA toll-free number.

Can I change my number multiple times?

Yes, you can change your number as many times as needed, but frequent changes may trigger additional verification steps.

Do I need to provide proof of my new number?

When updating in person at a SASSA office, you may be asked to provide proof that the new number belongs to you, such as a SIM registration document.